Reference

Privacy Policy at ikan189

We handle your personal information with care, whether you deposit through DANA, OVO or GoPay or simply browse our lobby on your phone.

Data TransparencyAccount-Level ControlMobile-First SecurityLocal Payment PrivacyContact Paths
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ikan189 Privacy Policy at ikan189
PRIVACY CONTACT PATHS

Reach Us About Your Data

Have a question about what we store or want something changed? Our support channels are built to handle privacy-specific requests quickly, whether you are in Semarang or anywhere else across eligible regions.

Live Chat Tap the chat icon inside your account dashboard on mobile or desktop. Tell the agent your request relates to privacy — they will route you to the data team, who can pull up your stored records and walk you through…
Email Send your privacy request to the address listed in your account settings. Include your registered phone number so we can locate your profile without asking you to repeat verification steps. We aim to acknowledge every email within one working day.
In-App Request Form Inside your account menu there is a dedicated data-request form. Select the type of request — export, correction or deletion — and submit. The form auto-attaches your account ID, which speeds up processing compared to a free-text message.
DATA HANDLING STANDARDS

How We Keep Your Information Safe

Privacy is not a single checkbox — it is a set of layered practices we apply across every interaction you have with our platform. Here is how we approach each layer, from encryption to deletion.

Encrypted Connections Every page you load on ikan189 travels over an SSL-encrypted connection. That applies to the lobby, deposit pages for DANA, OVO or GoPay, withdrawal confirmations and live chat — your data is unreadable to anyone intercepting the connection.
Cookie Management We use session cookies to keep you logged in and preference cookies to remember your chosen language. No advertising-tracker cookies are placed by us. You can clear cookies from your mobile browser settings at any time without losing account data — only your active session ends.
Account Security Layers We verify new device logins with an OTP sent to your registered phone number. If someone tries your password from an unfamiliar device, they cannot proceed without that code. You can also enable a secondary PIN for withdrawal requests inside account settings.
Data Retention Policy We retain transaction records and identity documents only as long as required by applicable law in eligible regions. Once the retention window closes, records are purged from active databases. Backup archives follow the same schedule with a short additional buffer.
Third-Party Sharing Rules We share data with game providers such as Pragmatic Play or Evolution strictly for game-round validation. Payment processors like DANA or OVO receive only what they need to clear your transaction. No marketing data is ever sold or exchanged with external advertisers.
Your Right to Request Changes You can ask us to correct inaccurate personal details, export your stored data in a portable format or request full deletion of your account. Submit via live chat, email or the in-app form. We process legitimate requests as quickly as our verification steps allow.

Common Questions About Your Data

Below are the privacy questions we hear most often from account holders. If your question is not here, reach out through live chat or email and our data team will respond directly.

We collect your phone number, email address and display name at registration. During deposits via DANA, OVO or GoPay, we receive the transaction reference and amount. Device type and browser version are logged automatically to maintain mobile performance and flag unusual access.

No. When you deposit through DANA, OVO or GoPay, the transaction is processed by the e-wallet provider. We receive a confirmation reference and the credited amount only. Your PIN, password or full account number never touches our servers.

Open the data-request form in your account menu and select the export option. Alternatively, contact live chat or email with your registered phone number. We compile your records into a downloadable file and notify you when it is ready for retrieval.

Yes. Submit a deletion request through the in-app form, live chat or email. We verify your identity via OTP, then begin the deletion process. Some records may be retained temporarily if local law in your eligible region requires it.

Game providers like PG Soft or Evolution receive anonymised round data for integrity checks. Payment processors see only the minimum needed to clear transactions. We do not sell or lease personal data to advertisers, marketing networks or any unrelated third party.

We set session cookies to keep you logged in and a preference cookie for language. No third-party advertising trackers are placed by us. You can delete all cookies in your phone browser settings — doing so ends your current session but does not affect your account.

All data travels through SSL encryption on every page, including the lobby and deposit screens. New-device logins require an OTP to your registered number. If you close the browser mid-session, the session token expires after a short idle period to prevent unauthorised access.

We retain transaction records for the minimum period mandated by applicable regulations in eligible jurisdictions. Once that window closes, records are removed from active databases. Backup copies follow the same deletion schedule with a brief additional buffer for system integrity.

Your rights remain the same regardless of device. Whether you use an Android phone, an iOS tablet or a desktop browser, the same data-collection scope, cookie policy and deletion rights apply. Switching devices does not create a separate data profile — it links to your single account.

We monitor regulatory developments in eligible regions. If new rules require us to adjust retention periods, data-sharing practices or consent flows, we update this policy and notify you via email or in-app message before changes take effect.

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