Reference

Terms Conditions at ikan189

These terms govern how you use your ikan189 account, how deposits and withdrawals through DANA, OVO, and GoPay are processed, and what we expect from you as an account holder.

Account RulesPayment TermsAccess ConditionsYour RightsData Handling
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ikan189 Terms Conditions at ikan189
DATA AND SECURITY TERMS

How We Handle Your Data Under These Terms

Your personal information, transaction records, and session data are governed by these terms alongside our privacy policy. Below is how each area works — concrete steps, not vague promises. We keep your data only as long as needed for account operation and regulatory compliance in applicable jurisdictions.

Account Data Retention

We retain your registration details while your account remains active. After closure, data is kept for a limited period required by applicable financial record obligations, then permanently deleted from active systems.

Cookie Usage

Cookies track session state, login persistence, and device recognition so you can return on mobile without re-entering credentials each time. You can clear cookies in your browser settings, though this will log you out.

Payment Data Security

When you deposit through DANA, OVO, or GoPay, the transaction is handled via encrypted channels. We do not store your e-wallet PIN or full payment credentials — only a reference ID for reconciliation purposes.

Account Security Measures

Your account is protected by your chosen password and, where enabled, OTP verification sent to your registered phone number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Change Requests

You may request updates to your personal information — name corrections, phone number changes, or linked e-wallet swaps. Submit requests via live chat or email with supporting documents for identity confirmation.

Who to Contact

For any data-related concern — access requests, correction, deletion, or questions about what we hold — use the live chat or email channel. Specify 'data request' in the subject line so it routes to the right team promptly.

POLICY HELP CHANNELS

How to Reach Us About These Terms

If any clause here is unclear or you want to exercise a right described in these conditions, reach out through the channels below. We handle terms-related queries with priority so your account is never stuck waiting for a policy answer. Players in Semarang or anywhere else access the same support paths — no regional differences in response.

Live Chat Open the chat widget from any page on mobile or desktop. Ask about specific clauses, dispute a restriction, or request clarification on payment-related terms. The agent can quote the exact section that applies to your question.
Email Send a detailed query to our support address listed in your account dashboard. Email works well when you need to attach screenshots of a transaction or identity documents for verification tied to these conditions.
Account Notification Centre Check the notification centre inside your account for any terms updates, policy alerts, or required actions. We post change notices there before they take effect so you always see them on your next login.

Common Questions About Our Terms & Conditions

We get a lot of the same questions about account rules, payment terms, and what happens in specific situations. Here are direct answers based on what applies to your ikan189 account.

Yes. Whether you access slots like Komodo Gold Reels, live tables through Evolution, or football markets in the sportsbook, these terms govern your entire account activity without exception across every category.

You can link DANA, OVO, and GoPay to the same account. However, withdrawals must go back to a wallet registered in your verified name — we match the wallet holder name to your account details for security.

We notify you via email or the in-account notification centre explaining the reason. Common causes include identity mismatches or suspicious login patterns. Contact support to resolve it — genuine accounts are typically restored after verification.

Request closure through live chat or email. We process remaining balance to your linked DANA, OVO, or GoPay wallet after final identity confirmation. Once closed, the username cannot be reused for a new registration.

We aim to give advance notice for material changes through your notification centre and registered email. Minor formatting or clarification edits may happen without individual notice, but they never alter your core rights or obligations.

Applicable governing law depends on eligible regions where access is permitted. We state in these terms that availability follows local law. If a dispute arises, our support team works with you to resolve it through the internal process first.

No. Account balances are non-transferable. Each account is tied to one verified individual. Attempting to transfer funds to another person's account or e-wallet that does not match your registered name will trigger a review.

Typically a government-issued ID (KTP) and proof that the linked DANA, OVO, or GoPay wallet belongs to you. We may ask for a selfie holding the document. This is standard verification, not an unusual request.

No. The same terms apply whether you log in on your phone browser, switch to desktop, or move between devices mid-session. Your account state carries over seamlessly — device continuity does not create separate agreements.

Send a data access request via email or live chat with the subject line 'data request.' We compile the information associated with your account — registration details, transaction history, and linked wallets — and deliver it within a reasonable timeframe.

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